Removing users from Sites

Background

Site Owners have control over who is able to access their site. At any time, they can revoke a user’s access to their site, immediately making all content of the site inaccessible to them. They can also set an expiry date for their access, revoking it on a set date.

If somebody no longer has access to any sites, their account may be deactivated. This is dependant on a number of factors, such as the instance configuration, their user type (internal or external), and account type.

Revoking access

Revoking access to a site is done in the Active Users menu, under Administration > User Management > Activated Users. Multiple users can be revoked at once.

To revoke a user’s access…

1. Select the user(s) you want to revoke.
2. Click Revoke Selected.
3. If revoking with an email notification, edit the email notification template if desired.
4. Click Revoke with Email to revoke access to the site, and send an email notification to the affected users, or;
5. Click Revoke Silently to revoke access without sending an email notification.

Setting an expiry date

An expiry date is an easy way to ensure a user’s access to a site is removed as of a certain date, completely automatically.

Setting an expiry date for user access is done in the Active Users menu, under Administration > User Management > Activated Users. An expiry date can be set for multiple users at once.

To set an expiry date…

1. Select the user(s) to which you would like to add an expiry date.
2. Click Change Expiry Date.
3. Enter the date that user should have their access automatically revoked. To remove an expiry date, click Clear.
4. Click Update to set the expiry date.