Your account’s password can be reset at any time from the landing page of the Ondexx instance, so long as you use a forms-based username and password.
Depending on your organization, your account may use Single Sign-on instead of forms-based authentication, i.e. you click the “Single Sign-on” button to log in. Please reach out internally for assistance logging in with Single Sign-on if you are experiencing issues.
Follow the instructions below to reset your account password.
- Go to the landing page of your Ondexx instance, and click “Forgot Username or Password?” below the Sign In button.
- Enter the email address tied to your account, and click “Reset Login.”
- You will receive an email at the address you entered. Make a note of your username and click the Reset Password button.
- Enter your new password in the New Password and Confirm New Password fields and click Submit. Keep in mind, your password must be 8 characters or more, contain at least one number, and have no spaces.
- Your password has successfully been changed. You should now be able to log in with your username and new password.