Clearing your Cache

Background

Your browser’s Cache helps websites load by saving files for later use. This can help improve load times, as certain aspects of the website will already be saved to your computer.

However, if you are encountering issues on certain websites or web application, clearing your cache will often help to fix the problem. This forces the browser to discard any saved files from the website, and retrieve them again. If the cached file was the source of the problem, this can be an easy solution.

The process of clearing the cache can vary from browser to browser.

How to Clear your Cache

Google Chrome

1. Click the More three dot dropdown in the top righthand corner.
2. Click Delete Browsing Data…
3. At the top, choose a time range. To delete everything, select All time.
4. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
5. Click “Clear data.”

Microsoft Edge

1. Open Microsoft Edge, select Menu (3 dots icon on top right corner of the browser) > Settings > Privacy & services.
2. Under Clear browsing data, select Choose what to clear.
3. Select “Cached images and files” and “Cookies and other site data” check box and then select Clear.

Internet Explorer 11

1. Click on the cog symbol in the top right corner, and click “Extras”.
2. Select “Internet options”.
3. Under “General,” you will find the “Browser history.” Click “Delete.”
4. Remove all checkmarks except “Temporary Internet files and website files.”
5. Click “Delete.”